Voices: Robert Moore, Director of Strategy and Portfolio Management, MatrixCare

This article is sponsored by MatrixCare. In this interview, Voices Senior Housing News meets with veteran clinician Robert Moore, who is MatrixCare’s director of strategy and portfolio management, to learn how technology can help providers improve recruitment and retention so they can deliver a more holistic wellness experience. He discusses some of the main ways older people’s service providers can add value to their wellness programs and lays out the key elements that organizations should be looking at as they explore new technology solutions in 2023.

Senior Housing News: What career experience do you draw on most in your role today?

Robert Moore: I started my career as a CNA in the field of long term post-acc care, but I also spent some time in the emergency department. I have held positions such as Director of Nursing, MDS Coordinator, and Manager of Rehabilitation and Skilled Nursing in addition to my time at CCRC and selected skilled nursing facilities. I also worked in customer service, quality assurance, and analytics before moving on to the technology side of healthcare, which I do today. I know what it takes to get a product to market, and I know what clinicians need to get the most out of it.

The culmination of this experience allows me to empathize, empathize, and remain deeply connected to the post-ER sector, helping these professionals focus on what brought them to this space in the first place – providing patient-centered care.

In today’s challenging workforce environment, how can technology help providers improve recruitment and retention so they can deliver a more holistic wellness experience?

Technology is one of the fundamental elements that will help in hiring and retaining employees. Certified Nurse Assistants, Registered Nurses, LPNs are all in this field because they want to help make people’s lives better. They want to look at the resident from a holistic perspective—spiritual, physical, mental—and the nurses themselves help make the resident feel better.

When nurses help meet these needs, everything changes. If workflows and EHR processes are easy to understand and nurses can manage effectively, this results in positive outcomes for both patients and staff. More time with a resident means caregivers can refine these holistic wellness programs, ultimately leading to a better patient experience and greater staff retention.

What are some of the main ways older people’s service providers can add value to their wellness programs?

Wellness should be the focus of every senior housing provider. When considering health, it is important to consider all aspects of a resident’s well-being, not just the physical. The electronic health record provides social tools for planning and coordinating events, tracking attendance and evaluating results. And from a physical point of view, there are so many tools to help create a robust wellness program, such as smart watches, smart rings, and other vital sign devices that are integrated with an electronic health record.

However, the participation of residents is critical in making these technological decisions. Let your campus residents decide what works best for your wellness program and what doesn’t.

How can providers use technology to help residents age locally and take more care of their health?

Again, wearables, health monitoring technologies, and vital sign devices connected to their iPhone and WIFI are key. This allows caregivers to help residents understand their health goals and why those goals exist, but it all comes down to care plans. Care plans come first because the CMS wants to make sure they are in effect on admission.

Being able to easily update these care plans with an electronic health record is a great way for residents to leverage technology. This can help them keep track of their goals and track results, thus keeping them engaged.

Some older residents may be a little concerned about the introduction of new technologies, but in general this opinion is changing. Many residents in older communities want to use technology to stay fit and have a better old life in place, regardless of care settings.

What are some of the pitfalls in implementing health technologies and how can providers overcome them?

First, there must be a very clear and precise understanding of what the wellness program is trying to solve. What are your goals? How do you define your success criteria? When these points are clearly marked, seniors can avoid potential pitfalls and stay on track.

Communication is also key to ensuring the proper implementation of a wellness program. Many older communities have sprawling campuses, so the first thing to do is check the Wi-Fi signal to make sure the connection is stable where the devices are being used. Beta testing is important to ensure you meet your success criteria and goals based on a subset of residents in the area. And there is no need to immediately introduce a health program and technology. I recommend rolling out the plan slowly and refining processes before scaling it out to a larger group.

Talk about some of the best wellness technologies in older people’s lives today and what providers should look out for when exploring new solutions.

When researching potential wellness technologies, start with wearables. Wearable devices specifically designed for the elderly are available. They have been proven to motivate people and encourage them to take charge of their wellness journey. As I said before, wellness is about more than just physical well-being. Explore available technologies in the community, such as tablets, desktops, TVs, and even game systems, to find out what apps or games are available to improve your physical, emotional, spiritual, and intellectual well-being.

Complete this sentence: “The senior housing industry in 2023 will be the year…”

…opportunity.

Editor’s note: This interview has been edited for length and clarity.

MatrixCare is the nation’s largest post-ER technology provider and the only electronic health record (EHR) provider in the industry that focuses on the full continuum of care. To learn how MatrixCare can help your organization, visit www.matrixcare.com/wellness.

The Voices Series is a sponsored content program where top executives discuss trends, topics and more while shaping their industry in a Q&A format. For more information about Voices, please contact [email protected].

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