Travel issues continue for Southwest Airlines as more flights were canceled at Cleveland Hopkins Airport on Thursday.

CLEVELAND. Southwest Airlines continues to have serious travel problems.

After a tough week of countless cancellations and delays, travelers and federal officials are demanding answers.

As of Thursday morning, Cleveland Hopkins International Airport said more than a dozen Southwest inbound and outbound flights had been cancelled. This includes flights to Chicago, St. Louis, Nashville, Baltimore and Denver.

Mike Holden | News 5

you can find latest flight statuses here.

Travelers told News 5 that they are extremely frustrated with the process and say the airline needs to rethink how it operates. Even the staff is calling the setup and booking process “outdated.”

News 5 has been following travel issues since the end of last week. It was then that the winter storm system paralyzed travel across the US.

Despite improved weather, Southwest flights across the country remained suspended. On Monday morning, all Southwest flights to and from Cleveland Hopkins International Airport were abruptly cancelled.

Passengers told News 5 correspondent Mike Holden that they were not notified in advance. Most found out about the problems when they queued up to board a flight.

Mike Holden | News 5

Many of them were then told that the next available flights would not be available until New Year’s Eve.

More than 90% of U.S. flight cancellations on Wednesday were in the Southwest, according to flight-tracking website FlightAware.

Southwest has canceled over 2,500 flights.

Mike Holden | News 5

News 5’s DaLon Dillard spoke with Corliss King, a Southwest flight attendant and vice president of TWU Local 556, a union representing about 19,000 Southwest flight attendants.

King says the inclement weather, combined with extremely outdated technology, has made things worse. They have been calling for updates for some time.

At the moment, the airline is still working on the search for employees.

“You can’t take technology that worked for flight in 1999 and apply it to flight in 2022. We have grown by leaps and bounds, and our technology should go with us, and this did not happen, ”said King.

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Southwest CEO Bob Jordan responded to ongoing questions by saying that the airline will operate on a reduced schedule for the next few days. He said they are doing everything they can to get back to normal business and apologized for the ongoing issues.

The Biden administration announced that it was investigating.

Stay tuned to News 5 for the latest news.