Southwest Reports returns to normal Friday after thousands of canceled flights

USA. Last week, Southwest Airlines experienced “operational issues” that caused them to cancel most of their prepaid flights during the week.

The company’s press release says that Southwest continues to operate approximately one-third of its schedule for Thursday, December 29, and plans to return to normal operations with minimal disruption on Friday, December 30.

The company has canceled more than 10,000 flights since last Friday, when the polar vortex swept across much of the US just before Christmas. These canceled flights have left thousands stranded at airports across the US. On some connecting flights, people were separated from their bags, and a video released by Sciotopost showed hundreds of bags at Columbus International Airport.

The airline blamed the disruptions on bad weather and problems getting crews onto new planes, but Transportation Secretary Pete Buttigieg called the cancellations a “meltdown” and said “this is no longer the point” where the company can blame bad weather for what happened. failures.

President Biden and the administration said they are looking into the issues and will look into them.

“USDOT is concerned about Southwest’s unacceptable rate of cancellations and delays, as well as reports of a lack of prompt customer service,” Department tweetedlate on monday. “The department will review whether the cancellation could be controlled and whether Southwest is adhering to its customer service plan.”

Southwest has created a page at Southwest.com/traveldisruption to enable Customers to submit reimbursement and reimbursement requests for meals, accommodation and alternative transportation; as well as to connect Clients to their baggage.

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