Southern ice storm causes over 800 flight cancellations

Due to the ice storm sweeping the southern U.S., approximately 865 domestic flights have been canceled in the past 24 hours, according to FlightAware.com’s flight tracking group, adding to a seemingly continuous loss of passengers due to outages. last year.

The storm was concentrated in the Dallas-Fort Worth metropolitan area, where both American and Southwestern Airlines are based, according to FlightAware. An alternative measure of the cancellation rate on flight tracking website Auvu.com showed that 9% of Southwest flights were canceled compared to 6% of American flights.

Southwest did not immediately respond to a request for comment. On Monday, it issued a winter weather waiver for 12 airports in the region, allowing affected travelers to receive refunds or rebook any flights canceled between January 30 and February 1.

Southwest’s huge cancellations come just weeks after the collapse of holiday travel caused nearly 17,000 flights to be canceled, potentially affecting millions of travelers. Southwest said the historically devastating winter storm set off a chain reaction of equipment, technology, personnel and procedural issues that led to massive cancellations.

Flight Rebooking Tips

To avoid being trapped in a seemingly endless line to rebook at your airline’s terminal, get online immediately and start looking for alternative modes of travel. Experts say Google’s flight search option is the best bet for finding the most up-to-date options when it comes to getting a new flight, which are also searchable by a range of criteria, including price.

If you are on a budget and want to rebook, you can still try calling the airline before or while waiting in line for a personal rebooker. Please note that not all major airlines have rebooking agreements with other carriers. Here are the ones that do it: Alaska, American, Delta, Hawaiian, JetBlue and United. Those who don’t have them: Allegiant, Frontier, Southwest and Spirit.

What are your rights if your flight has been cancelled?

In this situation, you are only entitled to a refund if you do not accept the offer to rebook on another flight. This also means that you don’t have to accept the airline’s voucher offer. According to the U.S. Department of Transportation: “If an airline cancels a passenger’s flight or makes significant changes to a flight, for whatever reason, airlines are required to provide prompt refunds to the ticketing passenger, including non-refundable tickets. if the passenger chooses not to accept the proposed alternative, such as rebooking to another flight.”

Unfortunately, you have few rights if your flight is delayed or canceled for reasons beyond the control of the airline.

According to the US Department of Transportation website, only factors such as maintenance or crew issues, cabin cleaning, baggage loading, and refueling are considered to be under the control of the airline.

If your flight is delayed by more than three hours or canceled for any of these reasons, you are entitled to meals or cash/voucher meals and, with the exception of Frontier Airlines, you are entitled to free hotel stays and free ground handling. transport to and from the hotel in case of overnight cancellation. Click here for more information.

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