Google warns against ‘hallucinating’ chatbots

BERLIN (Reuters) – The head of search engine Google warned of artificial intelligence pitfalls in chatbots in a newspaper interview published on Saturday as Google’s parent company Alphabet battles to compete with blockbuster ChatGPT.

“This type of artificial intelligence that we are talking about now can sometimes lead to what we call hallucinations,” Prabhakar Raghavan, senior vice president of Google and head of Google Search, told the German newspaper Welt am Sonntag.

“Then it is expressed in such a way that the machine gives a convincing but completely made-up answer,” Raghavan said in comments posted in German. He added that one of the main tasks is to reduce this number to a minimum.

Google is falling behind after OpenAI, a startup backed by roughly $10 billion by Microsoft, introduced ChatGPT in November, which has since amazed users with its strikingly human responses to user queries.

Alphabet Inc unveiled its own Bard chatbot earlier this week, but the software shared inaccurate information in a promotional video in a gaffe that cost the company $100 billion in market value on Wednesday.

Alphabet, which is still doing user testing on Bard, has yet to say when the app might go public.

“Of course we feel the urgency, but we also feel a great responsibility,” Raghavan said. “Of course we don’t want to mislead the public.”

(Written by Rachel More, Editing by Kirsten Donovan)

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